FREQUENTLY ASKED QUESTIONS
We are here for you! In our FAQ section, you’ll find answers to your questions. If you don’t find what you are looking for there, you can reach us via the contact form.
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To create an account, click on the person icon or, on a smartphone, select "Create Account" from the menu. After entering your email address, you’ll receive an email from us with a code that you’ll need to enter to confirm.
After your first purchase, your address will be saved to allow for a quicker checkout experience next time. In your account, you can update your address or add a new one at any time. You’ll also find all details about your orders there, as well as the option to return items.
You can delete your account anytime through your profile.
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To return ordered items, please first submit a return request. To do this, go to the RETURNS section in your customer account and select the items you wish to return. If you have not yet created an account, you can do so now to view all your orders.
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Our goal is to get your order to you as quickly as possible. For this reason, no changes can be made once the order has been submitted.
However, after the order has been shipped, you have the option to adjust the delivery address or redirect the package through the carrier. You can check these options once you receive your tracking information. -
Returning items to us is straightforward. Visit your PROFILE to view your orders and follow the steps provided there.
Please ensure that the items are returned undamaged, clean, and in their original packaging. All products are carefully checked before shipping.
Unfortunately, if an item is returned damaged, we cannot issue a refund. You can find all further information at "REFUND POLICY". -
It may take up to 14 days for your return to reach us. Once the refund has been processed, we will notify you by email. If you wish to contact us about your return, please keep the return receipt handy.
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A return shipping fee of €3.00 will be deducted from the refunded amount.
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Once your order has been shipped, you will receive an email with a link to track your order through the relevant delivery service.
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If an item you like is not available, we recommend checking our social media channels or website regularly. You can also subscribe to our newsletter to stay updated.
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On each product page, you will find a guide to help you determine your size.
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If you have damaged the item yourself and wish to return it, we unfortunately cannot accept the return and cannot offer a refund.
However, if only the packaging of the item is damaged, we will refund you the full amount. The shipping packaging is excluded from this.
-
To create an account, click on the person icon or, on a smartphone, select "Create Account" from the menu. After entering your email address, you’ll receive an email from us with a code that you’ll need to enter to confirm.
After your first purchase, your address will be saved to allow for a quicker checkout experience next time. In your account, you can update your address or add a new one at any time. You’ll also find all details about your orders there, as well as the option to return items.
You can delete your account anytime through your profile.
-
Our goal is to get your order to you as quickly as possible. For this reason, no changes can be made once the order has been submitted.
However, after the order has been shipped, you have the option to adjust the delivery address or redirect the package through the carrier. You can check these options once you receive your tracking information. -
It may take up to 14 days for your return to reach us. Once the refund has been processed, we will notify you by email. If you wish to contact us about your return, please keep the return receipt handy.
-
Once your order has been shipped, you will receive an email with a link to track your order through the relevant delivery service.
-
On each product page, you will find a guide to help you determine your size.
-
To return ordered items, please first submit a return request. To do this, go to the RETURNS section in your customer account and select the items you wish to return. If you have not yet created an account, you can do so now to view all your orders.
-
Returning items to us is straightforward. Visit your PROFILE to view your orders and follow the steps provided there.
Please ensure that the items are returned undamaged, clean, and in their original packaging. All products are carefully checked before shipping.
Unfortunately, if an item is returned damaged, we cannot issue a refund. You can find all further information at "REFUND POLICY". -
A return shipping fee of €3.00 will be deducted from the refunded amount.
-
If an item you like is not available, we recommend checking our social media channels or website regularly. You can also subscribe to our newsletter to stay updated.
-
If you have damaged the item yourself and wish to return it, we unfortunately cannot accept the return and cannot offer a refund.
However, if only the packaging of the item is damaged, we will refund you the full amount. The shipping packaging is excluded from this.